Frequently Asked Questions

Buy Factory-Direct from the Global Leader of Outdoor LED Signs & Indoor LED Video Walls.
How do I decide on the right size to offer the client?

Mostly we ask you to use the same guidelines as outdoor regular signs. You should discuss with
the client about they size they need and/or want. Then you
should discuss about their budget, since LED signs cost more then regular plastic signs The
impact and visibility of LED signs is higher than regular signs, so a smaller LED sign yields
more attention and catches more eyes than a big static plastic sign or banner.

How long does it take for me to receive the LED signs?

If the LED products you order are in-stock at the time of your order, usually 1-2 weeks. If the
product is Custom or is not in stock, it takes 4-8 weeks after receipt of deposit.

How do I connect the LED panels together?

You connect them with the attached connection cables on each panel, and following the shop
drawing that is included in each order. We also have installation manuals & videos.

How do I follow up on the LED Quotes to get the Sale?

LED Sign system sales is quite different from traditional signage. When you get a job for
a banner or a sign the sales cycle could be a short as 1 day to 2 weeks. With LED Sign sales,
sales cycles are longer, typical 1 month to 6 months, as clients have more questions and require
more follow thru and touch points as they make the final decision on size and get their finances
in order for the purchase. Offering financing , touching base every week, and offering a software
demo are very helpful to closing the LED sign sale.

How do I get the customer financing , if they need it?

Smart LED, Inc. works with several banks to get your clients approved for any LED signage job,
for both indoor and outdoor. Please call +1 (800) 762-0796 for more info.

How long will it take me to assemble the signs together?

In the beginning, many people are worried it will take a long time. But in reality
assembling a Smart LED sign takes nominal time, usually a 4×8 can be assembled in less than 2
hours, including unpacking, bolting the sign together, & installing the clip angles.

How long does it take to install the signs on the clients job site?

Like any Installation Job, this varies. But if the electrical has been done ahead of time, a typical
LED sign installation job should take no more than half-day to install at job site.

How do I get a quote for an LED sign or LED Wall System?

The fastest way is to login to signbuilder.smartledinc.com and do your own
quote in seconds! First, select the pixel pitch and indoor/outdoor product line. Second, select if
its single or double sided. Third, use the sliders to select the size that you need. Alternatively,
you can also call us +1 (800) 762-0796 or email [email protected]

Whats In the Box & What options does Smart LED offer?

Everything is included: the sign panels, the cables, the installation clip L angles, the
brain-box w/ 4G LTE Cellular on-board, and the Smart LED Cloud Software package. The only
“options” are : Solar Power Bank / Solar Generator Option and 7 Year Extended Warranty, and
10 Year Extended Warranty, those are at optional costs, call 1 (800) 762-0796 for more info.

How do I program the LED Panels?

Programming the LED Panels is easy : You simply call our friendly tech-support line at
+1 (800) 762-0796 and they will program your panels while you watch , through the Smart LED
Cloud ! Once they are programmed, you can install the sign on-site, and the job is done! Please
make sure you assemble. and plug the sign in before you call it in.

How do I service & maintain the LED Panels?

We have a wealth of videos on how to service the LED Panels and proper maintenance of the
LED Panels on our Vimeo Page here —> https://vimeo.com/smartled
With 138 Videos and Counting , we are sure you will find the video you need! Just please click
on the search bar at top right, and type in your product code, to find the videos that pertain to
your specific Smart LED Inc. product line and order. If any questions, call us or email us at :
[email protected] or fill in a service form on our website.

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